Frequently asked questions

Tap JOIN NOW, enter your Kenyan mobile number, choose a password and confirm the OTP we send by SMS. It takes under a minute and costs nothing.

Anyone aged 18 or over who is physically in Kenya and is not self-excluded. One account per person and per phone number is allowed.

On the login screen tap Forgot password, enter your registered number and we will SMS you a reset code. Follow the link to set a new password.

Your number identifies your account and your M-Pesa payouts, so it can only be changed by support after identity checks. Contact us via live chat or WhatsApp.

No. Duplicate accounts are closed and any bonuses claimed through them are removed. Winnings from genuine deposits are returned.

Open Deposit, enter the amount and your M-Pesa number, and confirm the STK push on your phone with your M-Pesa PIN. Your balance updates automatically within seconds.

KES 20. There is no fee from BetVibe; standard M-Pesa charges may apply.

Wait two minutes and refresh — most delays are network related. If it still has not landed, contact support with the M-Pesa confirmation code and we will trace it.

Withdrawals below KES 15,000 are processed instantly to your M-Pesa number. Larger amounts pass a short manual review before payout.

The most common reasons are unmet bonus wagering, an unverified phone number, or a mismatch between your account number and the payout number. The rejection note in your transaction history explains which applies.

BetVibe does not charge a withdrawal fee. M-Pesa's own tariffs apply to the transfer.

Your first ever completed deposit of KES 100 or more is matched at 200% into your bonus wallet, up to the cap shown on the Bonus page.

It is the amount you must stake before bonus funds become withdrawable cash. Your live progress bar is on the Bonus page.

Yes, but only rounds cashed out at 2.00x or higher qualify. This keeps low-multiplier cycling from clearing a bonus instantly.

Open the Bonus page — every deposit writes an entry explaining the decision, including whether the deposit was below the minimum, the bonus was already claimed, or a cap was applied.

Yes. Each bonus shows its expiry on the Bonus page. Unused balance and any winnings tied to it are removed when it expires.

Casino titles come from licensed studios and are independently tested. BetVibe Originals, including Vibe Jet and Nduthika, are provably fair — each round's result can be verified against its published seed.

Return to player is the long-run percentage of stakes a game pays back. It is a statistical average over millions of rounds, not a promise for any session.

No. Rounds resolve on our servers. Reopen the game and the result and any winnings will be applied to your balance.

You stake before the round, a multiplier climbs from 1.00x, and you cash out before it busts. Cashing out pays stake × the multiplier at that moment.

Add two or more selections to your betslip. The odds multiply and every leg must win for the ticket to pay.

Automatically, on full-time results — 90 minutes plus stoppage time. Extra time and penalties are excluded unless a market states otherwise.

Selections on matches abandoned or postponed beyond the published window are voided at odds of 1.00, and the rest of a multibet continues.

Live odds move constantly. If a price changes while your bet is in the slip you are asked to confirm the new odds before the bet is accepted.

Placed bets are final. Only bets accepted in obvious error, such as a palpable odds mistake, may be voided by BetVibe.

Traffic is encrypted, passwords are hashed and never stored in plain text, and sensitive actions require an OTP to your registered number. Never share your password or OTP with anyone, including anyone claiming to be BetVibe staff.

Yes. Contact support to apply a deposit limit, a cooling-off period or a self-exclusion of up to permanent. See our Responsible Gambling page for the full toolkit.

Speak to a professional. Contacts for Kenyan and international support services are listed on the Responsible Gambling page.